Processing time is 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.
You’ll receive an order confirmation email immediately after checkout. If you don’t see it, check your spam or promotions folder.
If your order has not been processed or shipped, we can make changes. Email us as soon as possible and we’ll assist you.

Orders & Processing

Shipping typically takes 5–7 business days, depending on your location and the shipping method selected.
Yes — once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
At this time, we ship within the United States only.

Shipping

Please check:
- Your mailbox
- Your porch or doorstep
- With neighbors or building staff
If it still hasn’t shown up, contact the courier directly. Once a package is marked delivered, the courier is the best source for locating it.
Email us within 48 hours with photos of the damaged items and packaging. We’ll resolve it quickly.

Delivery Issues

For hygiene and safety reasons, all beauty and personal care items are final sale. If your item arrives damaged or incorrect, we will replace it.
Please note: Our full Refund & Return Policy is available in the footer. We encourage customers to review it before submitting a return request.
Refunds are only issued for items that arrive damaged, defective, or incorrect. We do not offer refunds for used or opened products.
Please note: Our full Refund & Return Policy is available in the footer. We encourage customers to review it before submitting a return request.

Returns & Refunds

Yes — all products are 100% authentic and sourced from trusted suppliers
Many of our items are gentle and suitable for sensitive skin. Always review the ingredient list and perform a patch test if you’re unsure.

Products & Ingredients

We accept major credit/debit cards, Apple Pay, and other secure payment options available at checkout.
Yes — our website uses secure, encrypted checkout to protect your information.

Payments

You can contact us anytime through our Contact page or by email. We respond within 24–48 hours.

Contact